What this policy covers
This Privacy Policy explains how SilverLink LLC collects, uses, and protects your information when you visit our website or use our services. We keep it simple because we don't do anything complicated with your data.
The short version: We only collect what we need to help you. We never sell your information. We never share it with third parties for marketing. And we take real steps to keep it safe.
Information we collect
Through our website:
- Contact form: When you fill out our form, we collect your name, phone number, email, city, and a brief description of what you need help with. This goes through Formspree so we can respond to you.
- Analytics: We use Google Analytics to see how many people visit our site and which pages they look at. This is anonymous — we can't identify individual visitors from this data.
During support sessions:
- We keep notes about your devices and the issues we've resolved so we can help you faster next time.
- We do not store your passwords, banking information, or personal documents.
- With your permission, we may send session summaries to a family member or caregiver you designate.
How we use your information
- To respond to your inquiries and schedule appointments
- To provide ongoing tech support and keep records of what we've fixed
- To send family updates (only if you ask us to)
- To improve our website based on anonymous visitor data
What we don't do
- We do not sell your information to anyone.
- We do not share your information with third parties for marketing or advertising.
- We do not send spam or promotional emails you didn't ask for.
- We do not install tracking software or persistent remote access tools on your devices.
How we protect your information
We use secure connections for remote support sessions. We use reputable third-party services (Formspree for forms, Google for analytics, Vercel for hosting) that maintain their own security standards. Our owner, MK Janway, is CompTIA Security+ and CEH certified and follows industry best practices for data protection.
Third-party services we use
- Formspree — handles our contact form submissions securely
- Google Analytics — tracks anonymous website visitor statistics
- Vercel — hosts our website
Your choices
- You can request a copy of any notes we have about you.
- You can ask us to delete your information at any time — just call or email.
- You can opt out of family updates whenever you want.
- You can browse our site without filling out any forms.
Changes to this policy
If we ever change this policy, we'll update the date at the top of this page. We won't make changes that reduce your privacy protections without telling you.